IT Support Engineer

Remote Recruitment is looking for an IT Support Engineer to join their team, providing essential second-line support to a UK-based business. In this role, you will be responsible for resolving technical issues that users encounter, ensuring they receive timely and effective assistance. Your work will primarily involve handling support requests through a ticketing system, phone calls, and remote support tools.

On a daily basis, you will troubleshoot a variety of technical problems, ranging from software issues to hardware malfunctions. You will collaborate with first-line support staff to escalate complex issues and ensure a seamless resolution process. Your ability to communicate clearly and provide excellent customer service will be crucial in maintaining user satisfaction.

This position is ideal for someone with a solid background in IT support, particularly in a second-line capacity. You should have experience with ticketing systems and a strong understanding of various operating systems and networking concepts. A proactive approach to problem-solving and a commitment to delivering high-quality service will help you thrive in this role.

Key responsibilities include: • Providing second-line IT support via ticketing system, phone, and remote tools • Troubleshooting and resolving technical issues for users • Collaborating with first-line support to escalate complex problems • Maintaining documentation of support requests and resolutions

If you are passionate about technology and enjoy helping others, this role could be a great fit for you. Join a supportive team that values professional development and offers the chance to work remotely while making a difference in users' experiences.