Join iOCO as an ICT User Support Technician and be the first line of support for users. This role is perfect for someone who enjoys helping others and has a knack for solving IT issues.
supportive and collaborative
As an ICT User Support Technician at iOCO, you will play a crucial role in assisting users with their IT needs. Your day-to-day responsibilities will involve providing technical support, troubleshooting issues, and ensuring that users have a smooth experience with their IT systems. You will also be responsible for maintaining documentation and user records, which is essential for effective support and communication within the team.
In this role, you will be the go-to person for resolving IT-related problems. You will assist with IT asset tracking and inventory updates, ensuring that all equipment is accounted for and properly maintained. Your proactive approach will help identify recurring issues and improve the overall user experience.
This position is ideal for someone who enjoys working in a customer-focused environment and has a passion for technology. You should have at least 1-3 years of experience in IT support or a related field. Strong communication skills and the ability to work well in a team are essential for success in this role.
Key responsibilities include: • Providing first-line support to users • Troubleshooting IT issues and resolving them efficiently • Maintaining documentation and user records • Assisting with IT asset tracking and inventory updates
If you are looking for a supportive and collaborative work environment where you can grow your skills and make a difference, this role at iOCO could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.