As a Senior L2 Helpdesk Engineer, you'll tackle complex IT issues and ensure smooth operations for end-users. This remote role requires strong technical skills and the ability to work both independently and collaboratively.
Supportive and team-oriented, with a focus on delivering quality IT solutions.
Uptime Solutions Ltd is looking for a Senior L2 Helpdesk Engineer to provide advanced technical support to end-users. In this remote role, you will be responsible for troubleshooting and resolving complex hardware and software issues, ensuring that IT systems operate smoothly. You will work closely with other IT team members to enhance service delivery and improve overall efficiency.
Your daily tasks will include diagnosing technical problems escalated from Tier 1 support, assisting with the installation and maintenance of IT systems, and documenting all issues and resolutions in the helpdesk ticketing system. You will also ensure compliance with IT policies and procedures while utilizing your expertise in Microsoft technologies, networking, and virtualization.
This role is ideal for someone with a strong background in IT support, particularly within a Managed Service Provider (MSP) environment. You should have a Bachelor's degree in Information Technology or a related field, along with at least 7 years of relevant experience. Excellent problem-solving skills and the ability to communicate effectively are essential, as you will be working both independently and as part of a team.
Key requirements include proficiency in Windows and Mac operating systems, a solid understanding of networking concepts, and experience with Microsoft Office 365 and Azure. Familiarity with virtualization technologies like VMWare or Hyper-V will also be beneficial. If you are ready to take on a challenging role that offers the opportunity to make a significant impact, this position could be a great fit for you.
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