Join a boutique hotel as an ICT Support Technician, where you'll provide essential tech support to staff. You'll troubleshoot issues, manage user accounts, and work on various ICT projects to enhance the hotel's operations.
Friendly and collaborative, focused on providing excellent service in a hospitality setting.
**ICT Support Technician Duties** · Provide First Line and Second Line Support for all ICT related incidents as experienced by the client staff · Diagnose, debug and resolve end\-user technical problems via helpdesk ticket system, email, phone or in person · Ensure problems and issues are systematically tracked, escalated accordingly and followed up on in a timely manner · Collaborate with colleagues while working on short\-term and long\-term ICT projects · Assist in the provisioning of User Accounts, Computer Accounts on Line of Business Systems as required by the client · Identify and escalate incidents requiring urgent attention to Systems Administrator and Network Administrator · Install, configure and manage software and their functions according to specifications · Maintain hardware and software inventory · Update calls on the helpdesk system as required by Service Level Agreement · Other ICT Support tasks designated by supervisor **Requirements:** A\+, N\+, 2 Years Experience, Matric Certificate **Mobility:** Valid drivers license Job Type: Full\-time Work Location: In person
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