As a Junior Support Technician at ICTEngage, you'll be the first point of contact for technical issues. This role is perfect for those looking to kickstart their career in IT support.
collaborative and focused on development
ICTEngage is looking for a Junior Support Technician to join their IT team in Roodepoort, Johannesburg. In this role, you will provide essential technical support to both the team and clients. Your main responsibilities will include assisting with the installation of IT systems, troubleshooting basic issues, and maintaining accurate documentation of support tickets and resolutions.
You will work closely with senior technicians to resolve more complex problems, ensuring that all technical issues are addressed promptly and effectively. This position is ideal for someone who is eager to learn and grow in the IT field, as you will gain hands-on experience in a supportive environment.
Key responsibilities include: • Assisting with the installation of IT systems • Troubleshooting basic technical issues • Documenting support tickets and resolutions • Collaborating with senior technicians on complex issues
To succeed in this role, you should have strong communication skills and a customer service mindset. Familiarity with IT systems and experience with ticketing systems would be beneficial but are not mandatory. If you're passionate about technology and looking for a place to start your career, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.