As an Internal Team Manager at Advania, you'll lead a team of service desk engineers to ensure high-quality support. This role is perfect for someone with a knack for team coordination and a passion for service excellence.
professional and supportive
Advania is looking for an Internal Team Manager to oversee a team of service desk engineers in Cape Town. In this role, you will be responsible for supervising and coordinating the team's daily activities to ensure that service levels are consistently met. You will work closely with the UK-based Service Desk Manager to align on performance expectations and operational goals.
Your day-to-day responsibilities will include monitoring team performance, managing workloads, and providing guidance to team members. You will also be involved in training and developing your team to enhance their skills and improve service delivery. Strong leadership and communication skills are essential to motivate your team and ensure they are equipped to handle customer inquiries effectively.
This role is ideal for someone with a few years of experience in IT support or service desk management. You should be comfortable working in a fast-paced environment and have a proven track record of managing teams successfully. Key requirements include a solid understanding of service desk operations and the ability to foster a collaborative team culture.
If you are passionate about leading a team and ensuring excellent service delivery, this position could be a great fit for you. Join Advania and contribute to a professional and supportive work environment where your leadership can make a real impact.
You'll be taken to the original listing on CareerJet to apply.