As a Helpdesk Service Delivery Lead at Tradelink, you'll oversee the Help Desk team to ensure top-notch service delivery. This role is perfect for someone with a strong background in IT support and team management.
supportive and team-oriented
Tradelink is looking for a Helpdesk Service Delivery Lead to manage and develop their Help Desk team in Durban. In this role, you will ensure that the team delivers exceptional service to clients while maintaining high standards of performance. Your leadership will be crucial in fostering a positive work environment and driving team success.
Your day-to-day responsibilities will include overseeing the Help Desk operations, managing team performance, and ensuring that customer issues are resolved efficiently. You will also be responsible for developing training programs to enhance team skills and improve service delivery. Strong communication and problem-solving skills will be essential as you interact with both team members and clients.
The ideal candidate for this role has a proven track record in leading help desk or service delivery teams and possesses excellent customer service skills. You should be comfortable in a fast-paced environment and have the ability to motivate and guide your team effectively. Experience in ITIL practices and technical troubleshooting is a plus, but not mandatory.
If you are passionate about IT support and have a knack for leadership, this position could be a great fit for you. Join Tradelink and help shape the future of their Help Desk services while ensuring customer satisfaction and team development.
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