As an End User Support Technician at DLK Group, you'll be the go-to person for IT support in Cape Town. This role is perfect for someone with a couple of years of experience who enjoys helping others solve their tech problems.
collaborative and service-oriented
DLK Group is looking for an End User Support Technician to join their team in Cape Town. This role is essential for ensuring that employees have the IT support they need to perform their jobs effectively. You will be responsible for troubleshooting hardware and software issues, providing customer service, and ensuring that all IT systems are running smoothly.
In your day-to-day work, you will interact with users to understand their technical problems and provide solutions. This may involve resolving issues related to software installations, hardware malfunctions, or network connectivity. You will also be expected to document your work and maintain records of support requests.
The ideal candidate for this position is someone who has at least two years of relevant IT support experience and enjoys working in a collaborative environment. Strong communication skills and a customer-focused attitude are essential, as you will be the first point of contact for IT-related issues.
Key responsibilities include: • Providing technical support to end users • Troubleshooting hardware and software issues • Documenting support requests and solutions • Assisting with software installations and updates
If you are passionate about technology and helping others, this role could be a great fit for you. Join DLK Group and contribute to a supportive team that values employee development and collaboration.
You'll be taken to the original listing on CareerJet to apply.