Join Uptime Solutions as a Tier 3 Engineer and play a key role in managing complex projects and providing high-level support. This position is perfect for someone with extensive IT experience who enjoys mentoring others and tackling challenging technical issues.
Dynamic and collaborative, with a focus on innovation and customer success.
Uptime Solutions is looking for a skilled Tier 3 Engineer to join their managed services team. This role is a blend of project management and high-level technical support, making it ideal for someone who thrives in a dynamic environment. You will lead various infrastructure and cloud projects, ensuring that client needs are met while also serving as a subject matter expert for complex issues. Your contributions will be vital to the success of the team and the satisfaction of our clients.
In your day-to-day work, you will manage internal and client projects, including migrations and deployments of various technologies. You will also be responsible for providing top-tier support for escalated technical challenges, ensuring that all issues are resolved efficiently. Your role will involve attending client meetings, preparing project plans, and maintaining clear communication throughout the project lifecycle.
Additionally, you will conduct audits of client environments to identify security vulnerabilities and assist in planning infrastructure improvements. Mentoring junior engineers and contributing to internal training initiatives will also be part of your responsibilities. Documentation of procedures and troubleshooting steps will be essential for maintaining knowledge within the team.
This position suits experienced IT professionals with a strong background in managed services and a passion for technology. If you have at least eight years of relevant experience and enjoy working in a collaborative environment, this role could be a great fit for you.
You'll be taken to the original listing on Indeed to apply.