Join OneNebula as a Graduate Software Support Engineer and be part of a vibrant team focused on cloud technology solutions. This internship offers a chance to develop your skills while providing excellent customer support and resolving technical issues.
Dynamic and innovative, with a strong emphasis on teamwork and customer service.
OneNebula is a forward-thinking SaaS technology company that specializes in cloud and technology expense management. As a Graduate Software Support Engineer, you'll be part of a team that is dedicated to enhancing client experiences and resolving technical issues efficiently. Your role will involve managing the service desk, addressing client inquiries, and ensuring that issues are resolved promptly to maintain high service standards.
In your day-to-day work, you will handle Level 1 and Level 2 service desk tickets, assist in prioritizing defects, and contribute to the knowledge base for future reference. You'll also be responsible for monitoring service desk operations and communicating recurring issues to the relevant teams. This position is ideal for someone who is proactive, detail-oriented, and eager to learn in a collaborative environment.
Key responsibilities include: • Managing the L1 Service Desk Queue and being the first line of contact for client support • Resolving L1 & L2 Service Desk tickets across multiple projects • Building and maintaining the Service Desk knowledge base • Reporting on monthly Service Desk operations • Communicating recurring issues to the product Quality Analyst
To succeed in this role, you should have a tertiary qualification in IT, strong communication skills, and a passion for delivering excellent client service. Familiarity with tools like Azure DevOps and a basic understanding of programming languages such as C# will be beneficial. This internship is a great opportunity to kickstart your career in tech while working in a supportive and energetic team.
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