As an End User Support Technician, you'll be the go-to person for IT issues. Your role is crucial in ensuring that users have a smooth experience with their technology.
collaborative and user-focused
DLK Group is looking for an End User Support Technician to join their team in Cape Town. In this role, you will be responsible for providing technical support to end users, ensuring that their IT issues are resolved efficiently and effectively. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with installations, and providing guidance to users on best practices.
You will work closely with other IT professionals to maintain a high level of service and support. This position requires strong communication skills, as you will be interacting with users who may not have a technical background. Your ability to explain technical concepts in simple terms will be essential.
Key responsibilities include: • Responding to support requests via phone, email, or in-person • Diagnosing and resolving technical issues • Installing and configuring software and hardware • Maintaining documentation of support activities • Collaborating with team members to improve support processes
This role is ideal for someone with at least two years of IT support experience who enjoys helping others and solving problems. If you have a valid driver's license and a passion for technology, you may be a great fit for this position. Join DLK Group and contribute to a collaborative environment focused on user satisfaction.
You'll be taken to the original listing on CareerJet to apply.