Join iOCO as an ICT User Support Technician and be the first point of contact for IT support. This role is perfect for someone who enjoys helping others and solving technical issues.
collaborative and customer-oriented
As an ICT User Support Technician at iOCO, you will play a crucial role in ensuring that users receive top-notch IT support. Your day-to-day tasks will involve responding to support requests, troubleshooting issues, and providing solutions to enhance user experience. You will work closely with a team of IT professionals who are dedicated to delivering excellent service to clients.
In this role, you will be responsible for: • Managing incoming support requests via phone, email, or ticketing system • Diagnosing and resolving hardware and software issues • Assisting users with IT-related queries and providing guidance • Documenting incidents and solutions for future reference
The ideal candidate for this position should have a strong customer service mindset and be comfortable working in a fast-paced environment. You should have at least 1-3 years of experience in IT support, with a solid understanding of incident and event management processes. Familiarity with ITIL practices and ticketing systems will be advantageous, but not mandatory.
If you are proactive, enjoy problem-solving, and have a passion for helping others, this role is a great fit for you. Join iOCO and contribute to a collaborative team that values customer satisfaction and continuous improvement.
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