As an End User Support Technician, you'll be the go-to person for IT issues. Your role involves helping users solve technical problems and ensuring they have the tools they need to work effectively.
Collaborative and focused on user satisfaction.
DLK Group is looking for an End User Support Technician to join their team in Cape Town. In this role, you will be responsible for providing technical support to end users, ensuring that their IT issues are resolved quickly and efficiently. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with installations, and providing excellent customer service to ensure user satisfaction.
You will work closely with other IT professionals to maintain and improve the overall IT infrastructure. This position requires a proactive approach to problem-solving and the ability to communicate effectively with users who may not be tech-savvy. You will also need to manage support tickets and prioritize tasks based on urgency and impact on the business.
Key responsibilities include: • Responding to user inquiries and support requests • Diagnosing and resolving technical issues • Installing and configuring software and hardware • Maintaining documentation of support activities
To succeed in this role, you should have at least 2 years of relevant IT support experience. Strong troubleshooting skills and a customer-oriented mindset are essential. A valid driver's license is also required for this position. If you enjoy helping others and have a passion for technology, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.