As a Help Desk Supervisor at Tsebo Solutions Group, you'll lead a team focused on delivering excellent customer service. Your role will involve resolving user queries and ensuring that service level agreements are met consistently.
professional and service-oriented
Tsebo Solutions Group is a leader in integrated facilities management across Africa. As a Help Desk Supervisor, you will play a crucial role in ensuring that user queries are resolved promptly and effectively. Your focus will be on maintaining high standards of customer service and ensuring that your team meets the established service level agreements (SLAs).
In this role, you will supervise a team of help desk staff, guiding them in their daily tasks and providing support when needed. You will also be responsible for identifying areas for process improvement to enhance service delivery. Your ability to manage and motivate your team will be key to achieving success in this position.
The ideal candidate for this role is someone with a strong background in customer service and team management. You should have at least three years of experience in a similar role, with a proven track record of improving processes and delivering excellent service. Strong communication skills and the ability to work under pressure are essential.
Key responsibilities include: • Supervising the help desk team and ensuring timely resolution of user queries • Monitoring service level agreements and ensuring compliance • Identifying opportunities for process improvement • Providing training and support to team members
If you are passionate about customer service and have experience in team supervision, this role could be a great fit for you.
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