As an Internal Team Manager at Advania, you'll lead a team of service desk engineers to ensure high-quality support. This role is perfect for someone with strong leadership skills and a passion for improving service delivery.
collaborative and supportive
Advania is looking for an Internal Team Manager to oversee a team of service desk engineers in Cape Town. In this role, you will be responsible for supervising and coordinating the team's activities to ensure that service levels are consistently met. You will work closely with the UK-based Service Desk Manager to align on performance expectations and manage workloads effectively.
Your day-to-day responsibilities will include monitoring team performance, providing guidance and support to team members, and ensuring that all service desk operations run smoothly. You will also be involved in developing strategies to improve service delivery and enhance customer satisfaction.
This position is ideal for someone with a solid background in IT support and team management. You should have experience in service desk operations and a strong understanding of performance metrics. Excellent communication skills are essential, as you will be liaising with both local and international teams.
Key requirements for this role include: • Proven experience in managing a service desk team • Strong leadership and organizational skills • Ability to handle high-pressure situations and make quick decisions • Familiarity with ITIL practices is a plus
If you are passionate about leading a team and improving service delivery, this role at Advania could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.