As an IT Support Specialist at 1840&Company, you'll be the main point of contact for clients needing technical assistance. Your role combines technical skills with excellent communication to ensure clients feel supported and informed throughout their support experience.
Supportive and client-focused
1840&Company is a global organization that provides innovative business solutions to help companies thrive. With a presence in over 150 countries, they focus on delivering operational and workforce services that drive efficiency and long-term success. As an IT Support Specialist, you will play a crucial role in ensuring that clients receive the technical support they need to operate smoothly.
In this position, you will provide Tier 2 support for issues related to Mac workstations, Google Workspace, and various SaaS platforms. Your day-to-day responsibilities will include troubleshooting technical problems, documenting solutions clearly for clients, and collaborating with other support teams to resolve escalated issues. You will also assist with client onboarding processes and contribute to the improvement of standard operating procedures and knowledge base documentation.
This role is ideal for someone who enjoys interacting with clients and has a knack for making technical concepts easy to understand. You will be the first point of contact for clients, so your ability to communicate effectively and empathetically is essential. You will need to manage expectations proactively, keeping clients informed about the status of their issues and ensuring they feel supported throughout the process.
To succeed in this role, you should have at least five years of experience in IT support, particularly with Mac systems and Google Workspace. Strong troubleshooting skills and the ability to communicate clearly with non-technical users are a must. If you thrive in a fast-paced environment and enjoy helping others, this position could be a great fit for you.
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