Sena Health is looking for a skilled Tier 2/3 IT Support Engineer to join their team. This role focuses on resolving complex technical issues and supporting IT infrastructure across multiple countries.
Collaborative and focused on delivering quality healthcare services through technology.
Sena Health is a growing healthcare organization that provides services across various countries, including South Africa. They rely on cloud technologies and secure remote work solutions to enhance their operations. The Tier 2/3 IT Support Engineer plays a crucial role in maintaining IT systems and supporting infrastructure while ensuring high service standards are met.
In this position, you will act as an escalation point for Tier 1 support issues, diagnosing and resolving advanced technical problems. Your responsibilities will include providing remote support to users, troubleshooting Windows and macOS systems, and managing Microsoft 365 administration tasks. You will also be involved in endpoint management, ensuring devices are configured and deployed correctly, and addressing any hardware or software issues that arise.
Additionally, you will support security and compliance initiatives, responding to alerts and assisting with incident investigations. Networking tasks will also be part of your daily work, where you will troubleshoot connectivity issues and manage various network components. Strong communication skills and the ability to work independently are essential for this role, as you will be managing incidents and projects while maintaining documentation and knowledge articles.
This role is ideal for someone with a solid background in IT support, particularly in troubleshooting and managing complex systems. If you are proactive, customer-focused, and enjoy solving technical challenges, this position at Sena Health could be a great fit for you.
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