As a Technical Support Analyst at RELX Group, you'll provide advanced support to ensure high-quality service delivery. This role is ideal for someone who enjoys solving complex issues and collaborating with teams to enhance customer satisfaction.
collaborative and supportive
In the role of Technical Support Analyst at RELX Group, you'll be part of a team that delivers high-quality technical support across various platforms. Your primary responsibility will be to provide second-level support, addressing complex issues that arise and ensuring that systems operate smoothly. You'll work closely with cross-functional teams to meet project goals and enhance customer satisfaction.
Your day-to-day tasks will include responding to incidents and service requests, delivering timely updates to stakeholders, and identifying challenges related to projects. You'll also have the opportunity to improve system operations, focusing on automation and cost reduction. This role requires strong analytical and troubleshooting skills, as well as effective communication to ensure that customers receive the best service possible.
To succeed in this position, you should have 2-3 years of experience in application support or customer-facing roles. Proficiency in PC environments, particularly Windows OS, is essential. Familiarity with SQL and DevTools will be beneficial, and knowledge of databases and cloud technologies is a plus. You should be able to work independently and manage your time effectively, especially since the role may require you to overlap with UK and USA time zones.
Overall, this position is well-suited for someone who thrives in a collaborative environment and is eager to learn and grow within the tech support field. If you're passionate about delivering exceptional customer service and enjoy tackling complex technical challenges, this could be the perfect opportunity for you.
You'll be taken to the original listing on Indeed to apply.