Wheco Group is looking for an IT Support Assistant to help maintain their IT infrastructure and support staff with technical issues. This role is ideal for someone who enjoys problem-solving and working in a team environment.
dynamic and supportive
Wheco Group is dedicated to enhancing its internal IT capabilities to support its growing operations. As an IT Support Assistant, you will play a crucial role in ensuring that staff have the technical support they need to stay productive. This position is perfect for someone who enjoys tackling technical challenges and providing excellent customer service.
In this role, you will be responsible for providing first-line IT support to staff members. Your daily tasks will include installing, configuring, and maintaining computer hardware and software, as well as assisting with network setup and troubleshooting. You will also support data management processes and help resolve various IT-related issues that arise.
Key responsibilities include: • Providing first-line IT support to staff • Installing and configuring computer hardware and software • Assisting with network setup and diagnostics • Supporting data and systems management processes • Resolving IT-related issues and service requests • Assisting with laptop and PC setup for new employees • Supporting ongoing IT projects and infrastructure improvements
To succeed in this role, you should have strong problem-solving skills, excellent communication abilities, and a keen attention to detail. A minimum of one year of experience as an IT Technician is required, along with knowledge of PC hardware, Windows, and common business software. Relevant IT qualifications such as CompTIA A+, N+, or S+ will be advantageous. If you're self-motivated and enjoy working both independently and as part of a team, this could be the perfect opportunity for you.
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