3rd Line Engineer (Full time)

Scale Shore Consulting is looking for a skilled 3rd Line Engineer to enhance their technical operations team. In this role, you will be responsible for managing complex escalations and supporting infrastructure across various domains, including cloud, networking, and security. Your day-to-day tasks will involve troubleshooting incidents, designing systems, and ensuring high availability of business-critical applications. This position suits someone who thrives in a fast-paced, customer-facing environment and enjoys solving intricate technical problems.

As a 3rd Line Engineer, you will act as the technical escalation point for 2nd and 3rd line incidents. You will lead root cause analysis for major incidents and work closely with security teams to address vulnerabilities. Your responsibilities will also include designing and optimizing infrastructure, implementing system upgrades, and supporting both hybrid cloud and on-premises environments. You will be expected to produce clear documentation and contribute to knowledge sharing within the team.

Key requirements for this role include proven experience in a senior support or infrastructure engineering position, strong hands-on skills with Windows Server, Active Directory, and Azure, as well as a solid understanding of networking fundamentals. Familiarity with security tools and automation using scripting languages like PowerShell will be advantageous. If you are proactive, have excellent communication skills, and are eager to mentor others, this role could be a great fit for you.

Overall, this position offers an opportunity to work in a collaborative environment where you can make a significant impact on service delivery and operational stability. You will be part of a team that values continuous improvement and technical excellence.