Join Disruptive IT as an IT Service Desk Agent and be the first point of contact for customer support. This role is perfect for someone who enjoys helping others and has strong communication skills.
Supportive and customer-focused
Disruptive IT is looking for an IT Service Desk Agent to enhance their customer support team. In this role, you will manage incoming IT support requests, ensuring they are logged accurately and assigned to the right technical teams. Your day-to-day tasks will involve communicating with users via phone and email, monitoring ticket queues, and following up on unresolved issues to ensure timely resolutions.
You will be responsible for maintaining service desk records and generating reports as needed. Strong organizational skills and attention to detail are essential, as you will need to prioritize multiple tasks in a fast-paced environment. Excellent communication skills will help you maintain professional interactions with end users and technical teams alike.
This position is ideal for someone with previous experience in IT support or customer service. Familiarity with ticketing systems and Microsoft Office 365 is required, while an ITIL certification or IT-related qualification would be advantageous. If you thrive in a collaborative environment and enjoy problem-solving, this role could be a great fit for you.
As an IT Service Desk Agent, you will work shifts and report to the Centurion office on designated days. Your ability to work under pressure and deliver excellent customer service will be key to your success in this role.
You'll be taken to the original listing on Indeed to apply.