As a Helpdesk Supervisor at Tsebo Solutions Group, you'll lead a team to ensure user queries are resolved quickly and effectively. This role is ideal for someone with strong leadership skills and a passion for customer service.
Professional and service-oriented
Tsebo Facilities Solutions is seeking a Helpdesk Supervisor to oversee the helpdesk operations within their facilities management team. In this role, you will be responsible for managing a team that addresses user queries and ensures that services are delivered consistently and efficiently. Your leadership will be crucial in maintaining high standards of service and user satisfaction.
On a daily basis, you will coordinate the helpdesk activities, ensuring that all queries are logged, tracked, and resolved in a timely manner. You will also be responsible for training and mentoring your team, helping them develop their skills in customer service and technical support. Your ability to communicate effectively with both your team and users will be key to fostering a positive work environment.
The ideal candidate for this position will have a strong background in IT support, along with proven leadership experience. You should be comfortable managing a team and have a knack for problem-solving. A good understanding of facilities management will be beneficial, but not mandatory. You will need to demonstrate excellent communication skills and a commitment to providing top-notch service.
Key responsibilities include: • Leading the helpdesk team and ensuring effective service delivery • Managing user queries and ensuring timely resolutions • Training and mentoring team members • Monitoring performance metrics and implementing improvements
If you are passionate about customer service and have the skills to lead a team, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.