As an IT Administrator at Xerox, you'll be the first point of contact for technical support, ensuring smooth operations of managed print services. This role is ideal for someone who enjoys problem-solving and building strong client relationships.
Professional and customer-focused
As an IT Administrator at Xerox in Cape Town, you will play a crucial role in delivering technical support to clients, ensuring that managed print services run smoothly. Your day-to-day responsibilities will involve providing first and second-line support, troubleshooting printer-related issues, and maintaining strong relationships with end-users. You will be the face of the company on-site, acting as a key point of contact for customers.
In this role, you will be responsible for monitoring Service Level Agreements (SLAs) to guarantee high-quality service delivery. You will also collaborate with various teams to manage printer inventory and ensure that hardware is set up correctly. Your ability to handle data accurately will be essential for fleet management and administrative tasks.
The ideal candidate will have at least two years of experience in technical or customer support roles, along with a solid understanding of IT technologies. Strong communication skills and a customer-focused mindset are essential, as you will be interacting with clients regularly. Familiarity with tools like ITIL, ServiceNow, or SAP will be beneficial but not mandatory.
This position suits individuals who thrive in a customer-facing role and enjoy problem-solving in a dynamic environment. If you are proactive, detail-oriented, and passionate about technology, this could be the perfect opportunity for you.
You'll be taken to the original listing on Indeed to apply.