Join NTT DATA as an MS Server Engineer (L2) and play a key role in maintaining IT infrastructure for clients. You'll be responsible for resolving incidents, managing requests, and ensuring high service quality in a collaborative environment.
Inclusive and growth-oriented
As an MS Server Engineer (L2) at NTT DATA, you will be integral to maintaining the IT infrastructure for various clients. Your role involves monitoring systems, resolving incidents, and ensuring that services run smoothly. You will be the primary contact for technical issues, working diligently to restore services and maintain client satisfaction.
Your daily tasks will include managing work queues, addressing incidents and requests within set service level agreements (SLAs), and documenting your actions in ticketing systems. You will need to identify and analyze issues proactively, logging them to prevent escalation. Collaboration with other teams and clients is essential, as you will provide second-level support and communicate effectively to resolve problems.
In addition to troubleshooting, you will execute changes carefully, understanding the associated risks and contributing to the change management process. Your responsibilities will also include auditing incident tickets for quality, recommending improvements, and identifying opportunities for automation to enhance efficiency. You will handle client escalations professionally and assist in disaster recovery efforts when necessary.
This role is suited for someone who thrives in a fast-paced environment and enjoys problem-solving. Strong communication skills and the ability to work collaboratively are crucial. If you are looking to grow in a diverse and inclusive workplace while making a significant impact, this position at NTT DATA could be a great fit.
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