Mimecast is looking for an Associate Technical Support Engineer to join their team in Johannesburg. This role focuses on providing first-line support to customers, helping them resolve technical issues with Mimecast products.
supportive and collaborative
Mimecast is a global leader in email security and management, and they are seeking an Associate Technical Support Engineer to enhance their customer support team in Johannesburg. In this role, you will be the first point of contact for customers experiencing technical issues with Mimecast products. Your main goal will be to ensure that customer inquiries are addressed promptly and effectively, helping them navigate any challenges they face.
On a daily basis, you will respond to customer queries via phone and email, providing clear instructions and troubleshooting assistance. You will analyze symptoms of technical problems, diagnose root causes, and implement solutions based on best practices. If you encounter complex issues, you will escalate them to higher-level support or development teams, ensuring that customers receive timely resolutions.
To succeed in this role, you should have a strong customer service background and excellent communication skills. Being detail-oriented and self-motivated will help you thrive in this fast-paced environment. Familiarity with tools like Active Directory, Azure, and Google Directory is beneficial, as is a basic understanding of internet fundamentals and network routing.
This position is ideal for someone who enjoys problem-solving and has a passion for helping others. If you are a team player with a customer-centric mindset, you will fit well into Mimecast's supportive and collaborative culture. You will also have opportunities to contribute to knowledge base articles and improve self-help resources for customers.
You'll be taken to the original listing on Indeed to apply.