As a Tier 2 Helpdesk Engineer at IT Anywhere, you'll be the go-to person for resolving technical issues and providing support to users. This role requires a strong background in IT and excellent problem-solving skills to ensure smooth operations.
Dynamic and fast-paced, with a focus on technology and customer service.
IT Anywhere is looking for a Tier 2 Helpdesk Engineer to join their team in Sandton. In this role, you will provide technical support and troubleshooting for various IT issues, primarily focusing on Microsoft 365 applications, network connectivity, and server management. Your day-to-day tasks will involve resolving password issues, system unlocks, and performance problems, as well as configuring email accounts and troubleshooting connectivity issues. You will also be responsible for ensuring adherence to security best practices and maintaining network infrastructure.
The ideal candidate will have a degree or diploma in technology, along with N+ certification and relevant Microsoft certifications. With at least 7 years of professional IT experience, you should possess strong technical skills in networking and firewalls, as well as a comprehensive understanding of server and network infrastructure. Experience with ticketing systems and a solid grasp of security standards will be beneficial.
This role is suited for someone who thrives in a fast-paced environment and can handle pressure effectively. Excellent communication skills, attention to detail, and the ability to multitask are essential. You will need a valid driver’s license and a reliable vehicle to travel if necessary. If you are passionate about technology and enjoy helping others, this position could be a great fit for you.
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