As an End User Support Technician at Saint-Gobain, you'll play a crucial role in ensuring that employees have the tools they need to succeed. This position is perfect for someone with a strong IT background and a passion for customer service.
Professional and supportive
Saint-Gobain is looking for an End User Support Technician to join their team in Midrand. In this role, you will be responsible for installing hardware and software according to company standards, as well as troubleshooting any incidents that arise. Your day-to-day tasks will include setting up mobile devices, creating user accounts, and providing basic training to end users. You'll also manage daily calls to ensure excellent customer service is delivered to all employees.
The ideal candidate will have a minimum of five years of experience supporting Windows-based operating systems, with at least three years specifically focused on Windows 10 and 11. An A+ certification or other relevant IT qualifications, along with an ITILV4 Foundation qualification, will be essential for success in this role. Your experience in supporting a large team and training users across different regions will be a significant advantage.
In this position, you will work closely with various departments to ensure that all end users receive the support they need. You will also be responsible for basic troubleshooting of network issues and providing assistance with SharePoint and OneDrive. This role is well-suited for someone who enjoys problem-solving and has a strong commitment to customer service.
If you are passionate about IT support and have the necessary qualifications and experience, this could be the perfect opportunity for you to grow your career in a dynamic and supportive environment.
You'll be taken to the original listing on Indeed to apply.