Join a dynamic team as a Service Desk Analyst, where you'll be the first point of contact for users needing IT support. This role is perfect for someone eager to learn and grow in the IT service management field.
Dynamic and fast-paced
As a Service Desk Analyst at Datafin, you'll play a crucial role in providing first-line support to users. Your main responsibility will be to log and manage incident and service request details, ensuring that users are kept informed about the progress of their issues. This position is ideal for someone who enjoys problem-solving and helping others with their IT needs.
In your day-to-day work, you will perform initial investigations and diagnoses of technical issues. You'll need to communicate effectively with users to understand their problems and provide timely updates. Your ability to work under pressure and prioritize tasks will be essential as you handle multiple requests simultaneously.
This role suits individuals who are eager to start their career in IT support and have a foundational understanding of ITIL and IT service management principles. A proactive attitude and a willingness to learn will help you thrive in this position.
Key requirements include: • ITIL Foundation certification • Familiarity with ITSM processes • Experience with HEAT or similar ticketing systems
If you're looking to kickstart your career in a supportive and dynamic environment, this role could be the perfect fit for you.
You'll be taken to the original listing on CareerJet to apply.