As a Senior L1 Engineer at UPTIME, you'll provide essential first-line support to a diverse range of clients, primarily in the education sector. Your expertise in Microsoft Azure and Google Workspace will be crucial in resolving IT issues efficiently.
Supportive and growth-oriented, with a focus on long-term relationships.
UPTIME is a Managed Service Provider (MSP) that specializes in delivering IT support to a variety of clients, including primary and secondary schools, SMEs, and healthcare organizations. As a Senior L1 Engineer, you will be the first point of contact for clients experiencing IT issues, ensuring they receive timely and effective support. Your role will involve troubleshooting a wide range of problems, managing support tickets, and escalating complex issues to higher-level engineers when necessary.
In your day-to-day work, you will handle both 1st and 2nd line support tasks, which include resolving hardware, software, networking, and security issues. Proficiency in Microsoft Azure and Google Workspace is essential, as you will be responsible for managing user accounts and troubleshooting related problems. Additionally, you will need to diagnose and resolve Windows operating system issues to maintain seamless operations for clients.
The ideal candidate for this role will have at least two years of experience in an IT support position, preferably within an MSP environment. Strong problem-solving skills and the ability to communicate effectively with clients are crucial. You should also be comfortable creating and maintaining documentation related to client environments and issue resolutions.
If you are looking for a role that offers the opportunity to grow within a supportive company while working remotely, this position could be a great fit for you. Your experience in IT support, particularly in educational settings, will be highly valued as you contribute to the success of UPTIME's clients.
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