As an MS Server Engineer at NTT DATA, you'll be crucial in maintaining IT infrastructure and ensuring smooth operations for clients. This role is perfect for someone who enjoys problem-solving and working in a collaborative environment.
Innovative and inclusive, with a focus on technical excellence.
At NTT DATA, the MS Server Engineer (L2) plays a vital role in maintaining the IT infrastructure for clients. This position involves proactive monitoring and resolving technical incidents to ensure that systems run smoothly. You will be the primary point of contact for restoring services and ensuring client satisfaction, which requires a keen eye for detail and strong problem-solving skills.
Your daily tasks will include managing work queues, addressing incidents and requests within agreed service level agreements (SLAs), and documenting actions taken in ticketing systems. You will also identify and analyze issues before they escalate, providing second-level support and collaborating with other teams to ensure efficient problem resolution.
Key responsibilities include: • Proactively monitoring work queues. • Resolving incidents and requests in a timely manner. • Updating tickets with resolution tasks. • Identifying and logging issues. • Communicating with clients and other teams. • Executing changes with risk assessments. • Auditing incident tickets for quality.
This role suits someone who thrives in a fast-paced environment and enjoys working with diverse teams. You should have a solid understanding of incident management and be comfortable handling escalations. Experience with automation and disaster recovery processes will be beneficial, but the primary focus is on maintaining service quality and client satisfaction.
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