As a Managed Services Server Engineer at NTT DATA, you'll be crucial in maintaining IT infrastructure and ensuring client satisfaction. This role is ideal for someone with strong problem-solving skills and a proactive approach to incident management.
Collaborative and inclusive, with a focus on innovation and client satisfaction.
At NTT DATA, the Managed Services Server Engineer (L2) plays a vital role in ensuring the smooth operation of clients' IT systems. Your day-to-day responsibilities will involve monitoring work queues, addressing incidents, and resolving technical issues efficiently. You'll be the first point of contact for second-level support, working closely with clients and other teams to ensure that all incidents are handled promptly and effectively.
In this role, you will be responsible for updating tickets with actions taken, identifying and logging issues before they escalate, and maintaining service quality. You'll also execute changes with a clear understanding of risks and contribute to the change management process. Your ability to communicate effectively and collaborate with various teams will be essential in providing seamless support.
The ideal candidate for this position should have a solid background in incident management and problem resolution, with at least two years of experience in a similar role. Strong communication skills are necessary to liaise with clients and team members, while a proactive approach to identifying and addressing issues will set you apart. Familiarity with automation and disaster recovery processes will be beneficial but not mandatory.
If you thrive in a fast-paced environment and enjoy working as part of a diverse team, this role could be a great fit for you. NTT DATA values innovation and encourages its employees to contribute to ongoing improvements in service delivery, making it an exciting place to grow your career.
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