As an IT Support Engineer at NTT DATA, you'll be crucial in maintaining clients' IT systems and ensuring smooth operations. Your role involves troubleshooting, managing incidents, and collaborating with teams to enhance service quality.
Innovative and inclusive, with a strong focus on technical excellence and client satisfaction.
At NTT DATA, the Managed Services Server Engineer (L2) plays a vital role in ensuring the stability and efficiency of clients' IT infrastructures. Your day-to-day responsibilities will involve monitoring work queues, resolving incidents, and managing requests within agreed service level agreements (SLAs). You'll be the first point of contact for technical issues, working diligently to restore services and maintain client satisfaction.
In this role, you will proactively identify and log incidents, ensuring that all relevant information is captured for quick resolution. You'll also provide second-level support, collaborating with other teams to communicate effectively and resolve issues. Your attention to detail will be essential as you execute changes, assess risks, and contribute to the change management process.
Key responsibilities include: • Monitoring work queues and performing operational tasks to resolve incidents and requests in a timely manner. • Updating tickets with detailed resolution actions and identifying root causes of incidents. • Collaborating with teams and clients to extend support and escalate tickets as necessary. • Contributing to disaster recovery functions and assisting in audits of incident tickets for quality assurance.
This role is ideal for someone with a solid background in IT support, who thrives in a fast-paced environment and enjoys problem-solving. Your ability to manage stress and maintain a positive outlook will be crucial, especially when handling client escalations. If you're looking to grow your career in a diverse and innovative company, NTT DATA could be the perfect fit for you.
You'll be taken to the original listing on Indeed to apply.