As a Support Services Engineer at Advania, you'll be the go-to person for resolving technical issues. Your role will focus on providing excellent customer service while troubleshooting software and hardware problems.
Advania is looking for a Support Services Engineer to join their team in Cape Town. In this role, you will provide 2nd line support to customers, helping them resolve technical issues related to software and hardware. Your day-to-day responsibilities will include troubleshooting problems, communicating effectively with clients, and ensuring high levels of customer satisfaction.
You will be expected to handle a variety of technical inquiries, so strong problem-solving skills and a customer-oriented mindset are essential. Your ability to communicate clearly, both verbally and in writing, will be crucial in helping clients understand the solutions you provide. You will also have the opportunity to assess technologies during the support process, which can enhance your technical skills.
This role is ideal for someone with at least two years of experience in a similar position. If you enjoy working in a supportive environment and have a passion for helping others with their technical challenges, this could be the perfect fit for you.
Key requirements include: • A minimum of 2 years' experience as a 2nd Line Support Engineer • Excellent customer service skills • Strong verbal and written communication abilities • Experience with software troubleshooting is beneficial
Join Advania and be part of a team that values customer service and technical expertise.
You'll be taken to the original listing on CareerJet to apply.