As an IT Support Specialist at The Legends Agency, you'll be part of a team that delivers top-notch IT support services. Your role will involve assisting users with various IT issues, primarily within Google Workspace and Microsoft 365 environments.
The Legends Agency is dedicated to providing secure and reliable IT support services through its Leo Cyb cybersecurity MSSP platform. As an IT Support Specialist, you will be responsible for delivering Level 1 and Level 2 remote support to users, ensuring that their IT issues are resolved efficiently and effectively. Your work will primarily involve supporting users in Google Workspace and Microsoft 365 environments, which are essential for many businesses today.
In your day-to-day role, you will handle a variety of tasks including end-user support, identity and access management, and collaboration platform administration. You will also be involved in mobile device management, ensuring that users can access their work securely from their devices. Working within agreed service level agreements (SLAs), you will need to prioritize tasks and manage your time effectively to meet the needs of the users.
This role is ideal for someone with at least three years of experience in IT support or a managed services environment. You should be comfortable working in a fast-paced environment and have a solid understanding of the tools and technologies used in IT support. Strong communication skills are essential, as you will be interacting with users who may not have a technical background.
If you are looking for a position that combines technical skills with a focus on customer service, this could be the perfect opportunity for you. Join The Legends Agency and contribute to a team that values quality and reliability in IT support.
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