As a 2nd Line IT Support Engineer, you'll be the go-to person for resolving technical issues that customers face. Your role will involve taking ownership of problems and ensuring they are resolved efficiently.
Mindmatch Consulting is looking for a 2nd Line IT Support Engineer to join their team in Cape Town. In this role, you'll provide remote support to customers by addressing issues raised through a ticketing system. You'll work closely with First Line Engineers, acting as an escalation point for more complex problems that require deeper technical knowledge.
Your day-to-day responsibilities will include taking ownership of customer issues and guiding them through to resolution. You'll need to communicate effectively with customers, ensuring they understand the steps being taken to resolve their problems. This role is ideal for someone who enjoys problem-solving and has a knack for technical troubleshooting.
Key responsibilities include: • Providing remote support via tickets raised by customers • Acting as an escalation point for First Line Engineers • Taking ownership of customer issues through to resolution • Maintaining clear communication with customers throughout the support process
To succeed in this role, you should have at least two years of experience in IT support, with a strong focus on customer service. Familiarity with ticketing systems and technical troubleshooting is essential. Knowledge of networking and operating systems will be beneficial but is not mandatory. If you're looking to advance your career in IT support and enjoy working in a collaborative environment, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.