As a Level 2 Service Desk Agent, you'll provide advanced technical support in a fast-paced IT environment. This role is perfect for someone with a strong background in VOIP and networking who enjoys solving complex problems.
In this role, you will be part of a dedicated team providing advanced remote technical support to clients. Your main responsibilities will include troubleshooting and resolving issues related to VOIP, Hosted PBX, and networking. You'll work closely with clients to ensure their IT systems are running smoothly and efficiently.
You will need to have a solid understanding of cloud solutions and how they integrate with existing systems. Daily tasks may involve responding to support tickets, diagnosing problems, and implementing solutions. You will also be expected to document your work and communicate effectively with both clients and team members.
This position is ideal for someone with a background in IT support who enjoys tackling technical challenges and helping others. Strong problem-solving skills and the ability to work under pressure are essential. If you are passionate about technology and customer service, this role could be a great fit for you.
Key requirements include: • Proven experience in an IT Help Desk or Service Desk environment • Expertise in VOIP and Hosted PBX systems • Strong networking knowledge • Familiarity with cloud solutions
Join a team that values your skills and offers opportunities for growth in the tech industry.
You'll be taken to the original listing on CareerJet to apply.