As a Desktop Support Technician at Prescient, you'll be the go-to person for all IT-related issues. Your role is crucial in ensuring that employees have the tools they need to work efficiently.
collaborative and supportive
At Prescient, the IT Desktop Support Technician plays a vital role in maintaining the technology that keeps the company running smoothly. You will be responsible for troubleshooting and resolving issues related to hardware and software, ensuring that all end-users have optimal workstation performance. This includes repairing, maintaining, and upgrading systems as needed.
Your daily tasks will involve responding to support requests, both in-person and remotely, and providing excellent customer service to employees. You will work closely with other IT team members to ensure that all systems are functioning properly and that any issues are addressed promptly. This role is ideal for someone who enjoys problem-solving and helping others with their tech challenges.
Key responsibilities include: • Diagnosing and resolving hardware and software issues • Installing and configuring new equipment • Assisting with network connectivity problems • Documenting support requests and solutions in a ticketing system
To succeed in this role, you should have a solid understanding of computer systems, both hardware and software, and possess strong communication skills. A background in customer service is also beneficial, as you will be interacting with various employees across the organization. If you are eager to learn and grow in the IT field, this position offers a great opportunity to develop your skills in a supportive environment.
You'll be taken to the original listing on CareerJet to apply.