DigiCert is looking for a Technical Support Analyst who speaks Spanish to join their team in Cape Town. This role focuses on delivering excellent customer service and resolving technical issues for clients. If you have a passion for technology and enjoy helping others, this could be a great fit for you.
dynamic and customer-focused
DigiCert is a leader in digital security, providing solutions that ensure the safety and authenticity of online interactions. Their Technical Support team plays a crucial role in maintaining customer satisfaction by addressing technical issues and providing support for their products. As a Technical Support Analyst, you will be the first point of contact for customers, helping them navigate challenges and ensuring they have a positive experience with DigiCert's services.
In this role, your day-to-day responsibilities will include responding to customer inquiries via support tickets, email, phone, and chat. You will work closely with technical support engineers to resolve issues and build long-term relationships with clients. Achieving productivity targets, such as the number of support tickets processed and response times, will be part of your goals. You will also contribute to self-help resources, ensuring customers can find answers independently.
The ideal candidate will have at least one year of experience in technical support or a related field, along with a professional working proficiency in Spanish. A background in Computer Science or Information Technology is preferred, as is a basic understanding of internet principles and networking. Familiarity with server administration and relevant certifications will be advantageous but are not mandatory.
If you are adaptable, customer-obsessed, and passionate about technology, this role is a great opportunity to grow your career in a supportive and energetic environment. Join DigiCert and help secure the digital world while developing your skills in a fast-paced setting.
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