As a 1st Line IT Support Engineer, you'll be the first point of contact for technical issues. This role is perfect for someone who enjoys helping others and solving problems.
Collaborative and focused on growth
Growth Resourcing is looking for a 1st Line IT Support Engineer to join their team in Umhlanga, KwaZulu-Natal. In this role, you will be responsible for providing first-level support to users experiencing technical issues. Your day-to-day tasks will involve troubleshooting problems, assisting with software and hardware inquiries, and ensuring compliance with IT policies and security standards. You will also contribute to ongoing improvement initiatives within the IT department.
Key responsibilities include: • Responding to user inquiries and resolving technical issues in a timely manner • Escalating complex problems to Level 2 support when necessary • Maintaining documentation of issues and solutions for future reference • Participating in training sessions to enhance your technical skills and knowledge
This role is ideal for someone who is passionate about technology and enjoys helping others. You should have strong communication skills and a willingness to learn. Familiarity with ticketing systems and basic hardware knowledge would be beneficial, but not mandatory. If you are looking to start your career in IT support, this position offers a great opportunity to grow and develop your skills in a supportive environment.
You'll be taken to the original listing on CareerJet to apply.