As a 2nd Level IT Helpdesk Engineer, you'll provide essential support for IT issues, focusing on Microsoft 365 and network fundamentals. This role is ideal for those looking to grow their skills in a supportive environment.
Collaborative and growth-oriented
Growth Resourcing is looking for a 2nd Level IT Helpdesk Engineer to join their team in Umhlanga, KwaZulu-Natal. In this role, you'll be responsible for providing technical support to users, primarily focusing on Microsoft 365 and network-related issues. Your day-to-day tasks will involve troubleshooting, configuring, and maintaining IT systems to ensure smooth operations for the organization.
You will work closely with other IT professionals to resolve user issues and enhance the overall IT experience. Key responsibilities include:
This position is well-suited for individuals who are eager to learn and develop their IT skills. A basic understanding of networking concepts, such as VLANs, will be beneficial, but not mandatory. If you have a passion for technology and enjoy helping others, this could be the perfect opportunity for you.
To succeed in this role, you should have a foundational knowledge of Microsoft 365 and networking principles. While certifications like the Microsoft 365 Administrator certification are desirable, they are not required. This is an entry-level position, making it a great fit for those starting their careers in IT support.
You'll be taken to the original listing on CareerJet to apply.