Join OneNebula as an Intermediate Software Support Engineer and be part of a team that values innovation and customer service. You'll troubleshoot software issues, support clients, and collaborate with engineers to enhance our products.
dynamic and innovative
OneNebula is a forward-thinking SaaS technology company based in Cape Town, specializing in cloud and technology expense management. The company prides itself on its diverse team, known as N48Xers, who are dedicated to finding smarter solutions for clients. As an Intermediate Software Support Engineer, you will play a crucial role in maintaining high customer service levels while resolving technical issues related to software applications.
In this position, your daily tasks will include troubleshooting software problems, responding to customer inquiries, and collaborating with software engineers to identify solutions. You will also monitor application performance, conduct software testing, and develop user training materials. Additionally, you'll be responsible for creating and maintaining technical documentation and ensuring software quality assurance processes are followed.
This role is ideal for someone with a strong background in IT support, particularly in service desk environments. You should have at least three years of experience, a tertiary qualification in IT, and familiarity with service desk tools like ServiceNow or Jira. Strong communication skills and a proactive approach are essential, as you will be working closely with both clients and internal teams.
If you are passionate about delivering excellent client service and enjoy working in a team-oriented environment, this position at OneNebula could be a great fit for you. Be prepared for a dynamic work culture where innovation and collaboration are at the forefront of everything we do.
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