As a Desktop Support Engineer at WNS Global Services, you'll play a key role in maintaining IT desktop services and infrastructure. This position is ideal for those who enjoy troubleshooting and providing support in a fast-paced environment.
Dynamic and fast-paced, with a focus on innovation and employee growth.
WNS Global Services is a leader in intelligent operations, leveraging AI to support clients across various industries. As a Desktop Support Engineer, your primary responsibility will be to ensure the smooth operation of IT desktop services. This includes maintaining and supporting business applications, diagnosing and repairing hardware issues, and managing incidents effectively. You will be part of a team that works around the clock to provide reliable IT support to various departments within the organization.
In your day-to-day role, you will handle a range of tasks including: • Installation, diagnosis, maintenance, and repair of PC hardware and telephony systems. • Proactively identifying potential risks and suggesting solutions to minimize downtime. • Responding to incidents and ensuring they are escalated to the appropriate teams when necessary. • Providing desktop support services to users, ensuring high standards of service delivery.
This role is well-suited for individuals who are detail-oriented and enjoy problem-solving in a technical environment. A Matric/Grade 12 certificate is required, along with a tertiary IT qualification. While certifications like MSCE or ITIL are advantageous, the most important quality is a willingness to learn and adapt in a fast-paced setting. If you thrive in a supportive team environment and are ready to take on the challenges of a 24/7 operation, this position could be a great fit for you.
You'll be taken to the original listing on Indeed to apply.