As a 1st Line IT Support Engineer, you'll be the first point of contact for IT issues. Your role is crucial in ensuring that users receive timely support and that their technical problems are resolved efficiently.
Supportive and team-oriented
In this role, you'll provide essential IT support to users in an office environment. Your main responsibility will be to log, prioritize, and manage support tickets, ensuring that issues are resolved within agreed service levels. You'll work closely with users to troubleshoot their technical problems and escalate more complex issues to senior support teams when necessary.
Your daily tasks will include installing, configuring, and maintaining desktop hardware, operating systems, and software. You'll need to be proactive in identifying and resolving issues, as well as keeping users informed about the status of their support requests.
This position is ideal for someone who enjoys helping others and has a knack for problem-solving. If you're looking to start your career in IT support, this role will provide you with valuable experience and the chance to develop your skills in a supportive environment.
Key requirements for this role include strong troubleshooting abilities, excellent customer service skills, and familiarity with desktop support. Experience with service desk tools and knowledge of various operating systems will be beneficial but are not mandatory. If you're eager to learn and grow in the IT field, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.