Join a dynamic team as a Senior AI Engineer, focusing on voice AI technologies. You'll develop advanced NLP models to enhance call center operations and improve customer interactions.
As a Senior AI Engineer, you will be part of a forward-thinking team dedicated to enhancing call center operations through AI technology. Your primary focus will be on developing and implementing AI voice agents that can effectively interact with customers. This role is ideal for someone who is passionate about leveraging technology to improve user experiences in a fast-paced environment.
In your day-to-day work, you will be responsible for creating and refining Natural Language Processing (NLP) models. These models will be used for various tasks such as intent classification, sentiment analysis, and topic detection. You will also work on scoring agent performance to ensure that the AI systems are meeting the desired standards and improving over time.
Key responsibilities include: • Developing NLP models for various applications • Collaborating with team members to integrate AI solutions into existing systems • Testing and optimizing AI voice agents for better performance • Analyzing data to improve model accuracy and effectiveness
To succeed in this role, you should have a strong background in Python and experience with AI voice technologies. Familiarity with Large Language Models and tools like 3CX will be beneficial. This position is suited for someone who enjoys problem-solving and is eager to contribute to innovative projects in the AI space.
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