As a Support Services Engineer at Advania, you'll be the go-to person for resolving technical issues and guiding users. This role is ideal for someone with solid experience in IT support who enjoys helping others.
Advania is looking for a Support Services Engineer to join their team in Cape Town. In this role, you'll provide 2nd line support to end users, helping them resolve technical issues and ensuring a smooth experience with their IT systems. You'll also assist other Support Services Engineers and work closely with the Team Manager to improve service delivery.
Your day-to-day responsibilities will include troubleshooting technical problems, guiding users through solutions, and collaborating with your team to enhance support processes. You will be expected to maintain a high level of customer service while managing multiple support requests.
This role is best suited for someone with at least two years of experience in a similar position. You should have strong technical troubleshooting skills and a passion for helping others. Familiarity with ITIL practices and remote support tools would be beneficial but not mandatory.
Overall, if you enjoy working in a team-oriented environment and are committed to providing excellent support, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.