DoneIT Solutions is seeking a disciplined L2 Helpdesk Technician to join their MSP team. This role is perfect for those who thrive in structured environments and are eager to grow their IT support skills.
Structured and disciplined
DoneIT Solutions is a managed service provider (MSP) focused on delivering high-quality IT support to clients. The team values discipline and structure, ensuring that every task is documented and handled efficiently. As an L2 Helpdesk Technician, you will play a crucial role in maintaining client confidence by resolving technical issues thoroughly and preventing them from recurring.
In this position, you will take ownership of support tickets from start to finish. Your responsibilities will include diagnosing problems, implementing solutions, and documenting your work in a clear manner. This ensures that your colleagues can easily follow up on any issues without needing to redo your work. The ideal candidate will have a strong foundation in IT support and a desire to advance to senior L2 or L3 roles in the future.
Key responsibilities include: • Managing and resolving support tickets • Diagnosing technical issues and providing effective solutions • Documenting processes and resolutions clearly • Ensuring that all tasks are completed without follow-up needed
To be successful in this role, you should have 3-5 years of relevant IT support experience. While an IT degree is beneficial, you will also need to hold Microsoft and Fortinet certifications to meet the technical requirements. If you enjoy working in a structured environment and are committed to delivering high-quality support, this role could be a great fit for you.
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