As an IT Support Technician at Phoenix Recruitment, you'll be the go-to person for resolving technical issues. Your role is crucial in ensuring that users have a smooth experience with their IT systems.
Phoenix Recruitment is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you will provide essential support to end-users, ensuring that their technical issues are resolved efficiently. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with network issues, and providing guidance on IT best practices. You will also be responsible for escalating more complex issues to senior technicians when necessary.
The ideal candidate will have at least three years of experience in IT support, helpdesk, or desktop environments. You should hold relevant certifications such as A+, N+, and MCSE/MCP, along with a recognized IT diploma. Your ability to communicate effectively and provide excellent customer service will be key to your success in this role.
Key responsibilities include: • Responding to user inquiries and resolving technical issues • Providing remote support after hours when required • Documenting support requests and solutions in the ticketing system • Collaborating with team members to improve support processes
This role is well-suited for someone who enjoys problem-solving and helping others with their technical challenges. If you thrive in a dynamic environment and are eager to contribute to a supportive team, this position could be a great fit for you.
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