As a First Line IT Support Engineer, you'll be the first point of contact for technical issues. This role is perfect for someone who enjoys solving problems and helping others with technology.
Daisy Business Solutions is a well-established company that specializes in providing IT infrastructure and business technology solutions. They are looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will be responsible for assisting customers with their technical issues, ensuring that their IT systems run smoothly and efficiently.
Your day-to-day tasks will include responding to support tickets, troubleshooting hardware and software problems, and providing excellent customer service. You will work closely with other IT professionals to resolve issues and escalate more complex problems when necessary. This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology.
Key responsibilities include: • Handling incoming support requests via phone, email, or ticketing system • Diagnosing and resolving technical issues for users • Documenting solutions and maintaining knowledge base articles • Collaborating with team members to improve support processes
To succeed in this role, you should have strong troubleshooting skills, a customer-oriented mindset, and a basic understanding of network management. While prior experience is beneficial, the company is open to entry-level candidates who are eager to learn and grow in the IT field.
You'll be taken to the original listing on CareerJet to apply.