As an Internal Team Manager at Advania, you'll lead a team of service desk engineers, ensuring high service levels and effective workload management. This role is perfect for someone with a knack for team coordination and performance oversight.
collaborative and performance-driven
At Advania, the Internal Team Manager plays a crucial role in overseeing the service desk team in Cape Town. You will be responsible for supervising and coordinating the daily activities of service desk engineers, ensuring that they meet the required service levels and manage their workloads effectively. This position involves close collaboration with the UK-based Service Desk Manager to align on goals and performance metrics.
Your day-to-day responsibilities will include monitoring team performance, providing guidance and support to team members, and implementing strategies to enhance service delivery. You will also be involved in resolving escalated issues and ensuring that the team adheres to best practices in service management.
This role is ideal for someone with a solid background in IT support and team management. You should have experience in service desk operations and a passion for helping others succeed. Strong communication skills and the ability to work under pressure are essential for this position.
Key requirements for this role include: • Proven experience in team management within an IT support environment • Familiarity with service desk tools and ITIL practices • Excellent problem-solving and customer service skills
If you're looking to take the next step in your career and lead a dedicated team in a dynamic environment, this could be the perfect opportunity for you.
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