As an Internal Team Manager at Advania, you'll lead a team of service desk engineers, ensuring high service levels and efficient workload management. This role is perfect for someone with a knack for team coordination and performance oversight.
professional and collaborative
Advania is looking for an Internal Team Manager to oversee a team of service desk engineers in Cape Town. In this role, you will be responsible for supervising and coordinating the team's activities to ensure that service levels are consistently met. You will work closely with the UK-based Service Desk Manager to align on expectations and performance metrics, making sure that the team operates smoothly and efficiently.
Your day-to-day responsibilities will include monitoring team performance, managing workloads, and providing guidance to team members. You will also be involved in resolving any conflicts that arise and ensuring that the team adheres to established service standards. This position requires a proactive approach to leadership and a strong understanding of service desk operations.
The ideal candidate for this role should have at least three years of experience in a similar position, with a proven track record of managing teams effectively. Strong communication skills and the ability to work collaboratively with international teams are essential. If you thrive in a fast-paced environment and enjoy leading a team to success, this role could be a great fit for you.
Key requirements include: • Experience in team management and service desk operations • Ability to monitor and evaluate team performance • Strong communication and interpersonal skills
If you're ready to take on a leadership role in a dynamic environment, apply today to join Advania's team!
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